Your Privacy Is Our Priority

When you create an account, use our services, and manage transactions at 399bte, we collect various types of information. This information helps us provide you with the best service.

1.1 Registration and Identity Information

When you create an account at 399bte, we collect:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (for KYC verification)
• Residential address

1.2 Financial and Transaction Information

To ensure secure financial services, we collect:

• bKash, Nagad, Rocket, Upay account numbers (partial, masked)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Betting and gaming transaction records

1.3 Automatically Collected Information

When you use our site, the following information is collected automatically:

• IP address and device information
• Browser type and operating system
• Site visit times and page view history
• Referral URL and search keywords
• Session data and cookie information

399bte uses your information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities.

• Account Management: Creating, managing, and securing your account.
• Service Delivery: Facilitating gaming, betting, and financial transactions.
• Identity Verification (KYC): Confirming user identity to prevent fraud and money laundering.
• Customer Support: Resolving your questions and complaints.
• Security: Detecting and preventing suspicious activity.
• Responsible Gaming: Identifying excessive gaming behavior and providing assistance.
• Service Improvement: Conducting analysis to further improve your experience.
• Legal Obligations: Complying with applicable laws and regulations.
• Promotional Communications: Sending bonus and offer information with your consent.

399bte uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect anonymous statistics about site usage.
• Marketing Cookies: Used to display relevant ads and offers (only with your consent).

3.2 Cookie Controls

You can control or delete cookies at any time by changing your browser settings. However, disabling essential cookies may affect some important features of the site.

399bte does not sell your personal information to third parties. However, we may share your information in specific circumstances:

4.1 Service Provider Partners

We may share limited information with trusted third-party service providers for payment processing, technical support, and fraud prevention. These partners are required to comply with the terms of our privacy policy.

4.2 Legal Requirements

We may disclose information when required by court orders, valid requests from law enforcement agencies, or applicable law.

4.3 Security Reasons

To prevent fraud, hacking, or other illegal activity, we may share relevant information with the relevant authorities.

399bte uses industry-leading security technology to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication: Two layers of security verification for account access.
• Regular Security Audits: System security is tested on a regular basis.
• Password Hashing: All passwords are stored using advanced hashing technology.
• Access Controls: Only authorized staff can access specific information.
• Data Backup: Regular data backups are maintained in a secure, encrypted location.

While we ensure the highest level of security, no method on the internet is 100% secure. If you suspect a security breach, please contact us immediately.

399bte retains your information only for as long as necessary. We consider the following factors when determining retention periods:

• All information is retained while your account is active.
• After account closure, financial transaction records are retained for a defined period as required by law.
• Documents related to KYC verification are stored with the highest level of security.
• Customer support communication records are kept for a limited period.
• Once all requirements are met, information is securely deleted.

Regarding your personal information, 399bte provides you with the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Information can be updated directly through account settings or by contacting our support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period to meet legal obligations.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

7.5 Right to Withdraw from Marketing Communications

You may unsubscribe from promotional emails and notifications at any time. This can be done through account settings or by contacting our support directly.

399bte is strictly a platform for users aged 21 and above. We do not knowingly or unknowingly collect information from minors.

• Date of birth is verified at the time of registration.
• Proof of age is verified during the KYC process.
• If any user is found to be under 21 years of age, their account is immediately closed and their information is deleted.
• If a parent or guardian believes their child has registered on our platform, please contact us immediately.

Financial transaction information is the most sensitive data we hold. 399bte has special protection measures in place for payment information:

• Transactions through bKash, Nagad, Rocket, and Upay are processed directly through the respective payment gateway — we never see or store your full mobile banking PIN or password.
• Bank account details are stored in encrypted form.
• All payment transactions are completed under SSL protection.
• The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.
• Transaction volumes are monitored to detect unusual activity.

399bte may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notice will be posted in a prominent place on the website.
• A notification will be sent to your registered email.
• A notification of the change will be shown at your next login.

If you continue to use the site after any policy changes, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla Support

Our privacy team will try to resolve your request as quickly and completely as possible. To learn more about responsible gaming, please visit our Responsible Gaming page.